HillSouth Announces Service Delivery Structure
Florence, S.C., June 24, 2013 – IT consulting firm HillSouth IT Solutions announced an industry-leading new service delivery structure this month. The company has implemented a set of service teams to allow scalable, personal support.
HillSouth’s rapid growth and expansion has created a need for innovation to maintain its strength in quality personal service. “Most IT providers eventually have to sacrifice service in order to scale,” said COO Skyler Ferran. “With our new service team model for delivering our service, we avoid the tiered approach that causes so much aggravation for the clients of our competitors. This new structure will allow us to continue growing and adding depth of expertise without sacrificing the support experience that elates our customers.”
As HillSouth has grown its support staff to meet client needs, the executive team reviewed and rejected many tier-based systems due to the loss of client-focused support and personal knowledge that has set HillSouth apart. To preserve those strengths, HillSouth has structured its support staff into teams focused on small sets of clients. These teams maintain a close relationship with a subset of customers while drawing on the knowledge and experience of staff throughout the company.
HillSouth was formed in 2001 and is a privately-held technology consulting firm based in Florence, South Carolina, and servicing clients all over South Carolina. It has experienced professionals focused on delivering business solutions built on a strong technological foundation. HillSouth practices strategic technology consulting services in a wide range of industries all over South Carolina. The company has been recognized as a winner of the South Carolina’s Workforce Partnership award and the SBA’s Young Entrepreneur of the Year award for the Southeastern USA.