Customers first. Yes you!
At HillSouth iT Solutions, we take pride in placing our customers above every aspect of our business. We understand that you just want your technology to work for you, not against you, and there is no concern for the equipment "brands" that we utilize. We get it, and it is because of that understanding that our entire company has been built from the ground up to offer you the constant, proactive care that you need to see your business grow. So, how do we do it? Explore our key components below for more information.
A True Understanding Through Our Teams
Our small teams provide personalized service.
By utilizing our team-based approach to delivering service, you will feel like you are calling the "IT department down the hall", not the "IT company down the street".
Learn about our service team model
With our proactive approach to management, we minimize lost productivity.
Too many business fail to factor in the largest cost of information technology: lost productivity from downtime. Our proactive approach to preventing downtime provides value beyond traditional break/fix approaches.
This approach involves periodic assessments to ensure all your needs are met and your environment is running as efficiently as possible.
Learn more about our proactive approach
Support Services Workflow
The day to day IT help that you require is handled effortlessly.
Not knowing is painful, especially when it is affecting your business. HillSouth is on your side. We use email, online chat, and phone calls as methods for you to submit your support tickets. However, our best method for ticket submission is our Customer Portal, where you can submit your ticket, see all of the notes that the technicians add, and be notified when the ticket is marked as complete. Stop worrying about your IT issues and worry about the people that matter, your customers.
THE HelpDesk Solution
'THE' is in all caps because it is that good.
Great customer service come from knowing two things:
- Single points of failure are how support tickets get lost and ultimately ignored, and
- Put your best assets, the employees that the customers know first, as your most trusted line of defense.
That is where the HillSouth HelpDesk comes in:
- Tier 1 Support solves about 80% of all trouble tickets within 30 - 60 minutes.
- Tier 2 Support has a guaranteed response time of 12 hours and acts as the face of the company.
- Tier 3 Support builds and services the most complex of problems.